Refund Policy

We want you to be confident in your purchase. This Refund Policy explains when and how you can request a refund for Invit3D event packages and AI credit top-ups.

One-time event package purchases (Regular, Premium, Exclusive) are eligible for a full refund if requested within 7 days of purchase, provided that:

• The invitation has not yet been shared with any guests (no RSVP links have been opened).
• No AI generation credits included with the package have been consumed.
• The event has not already taken place.

Refund requests made after 7 days, or after the invitation has been shared or credits consumed, are evaluated on a case-by-case basis and are not guaranteed.

If you upgrade from one package tier to another (e.g., Regular to Premium), the upgrade charge is eligible for refund under the same conditions as the original package. If you have already shared invitations or consumed credits from the higher tier, the upgrade charge is non-refundable.

Standalone AI credit top-up purchases (e.g., 25 credits for $7.99) are non-refundable once any credits from the purchase have been consumed. If none of the purchased credits have been used, you may request a full refund within 7 days of purchase.

Credits that were automatically refunded to your balance due to a failed AI generation are not considered "consumed" for refund purposes.

The following are not eligible for refund:

• AI generation credits that have been consumed by successful image generations.
• Event packages for events that have already taken place.
• Purchases older than 30 days, except where required by law.

To request a refund, contact us through our Contact page with the following information:

• Your account email address.
• The event name or ID associated with the purchase.
• The reason for your refund request.

We will review your request and respond within 5 business days.

Approved refunds are processed back to the original payment method through Stripe. Depending on your bank, refunds may take 5 to 10 business days to appear on your statement.

We encourage you to contact us before initiating a chargeback with your bank or card issuer. We are committed to resolving disputes fairly and promptly. Unwarranted chargebacks may result in account suspension.

We may update this Refund Policy from time to time. Changes apply to purchases made after the updated policy is posted. Your existing purchase terms are not retroactively changed.

If you have questions about refunds, please contact us through our Contact page.